Privacy Statements

LiveTunnel Technologies Limited, UK. Company Number: 07128025 Owners of the livetunnel brand and livetunnel.com

Privacy Policy

Scope

This LiveTunnel Technologies Limited Privacy Policy applies to the collection, storage, processing, transfer, and use of personal information concerning covered individuals. Personal information includes any data by which a person can be identified or located, as well as any data to which LiveTunnel Technologies Limited has access in customer systems.

Personal information may be collected from covered individuals through a variety of means, including, as examples, websites, other subscription and ordering channels, and service or employment processes. LiveTunnel Technologies Limited may also obtain personal information about covered individuals from other publicly or commercially available sources we deem credible.

This policy governs customer and employee data protection policies; implementation standards; rulebooks; business processes; applications; web, product, and service developments; and technology roadmaps.
All LiveTunnel Technologies Limited employees, board members, and contracted parties working on behalf of LiveTunnel Technologies Limited must comply with these policies, even if local law is less restrictive. Specific practices are tailored to meet the legal, regulatory, and cultural requirements of the countries and regions where LiveTunnel Technologies Limited operates.

Policy Fundamentals

Our privacy policies reflect current global principles and standards on handling personal information. These principles include notice of data use, choice of data use, data access, data integrity, security, onward transfer, and enforcement/oversight. We abide by the privacy laws in the countries where we do business.

Policy Principles

LiveTunnel Technologies Limited recognizes that the personal information it receives is held in a position of trust. We seek to fulfill that trust by adhering to the following general principles regarding personal data.

Notice and choice of data use

LiveTunnel Technologies Limited does not sell, rent or lease personal information of its clients or individuals who use our services

LiveTunnel Technologies Limited provides notice and choice to individuals regarding the type of personal information collected and its intended uses

LiveTunnel Technologies Limited reviews the purposes for which data is to be collected from covered individuals to ensure that our data collection supports reasonable business requirements.

LiveTunnel Technologies Limited does not use personal information obtained from client or individuals who use our services for purposes that are incompatible with the purposes stated in our notices.

Data access

LiveTunnel Technologies Limited provides individuals with reasonable access to the personal information they provided to LiveTunnel Technologies Limited and the ability to review and correct it, as applicable.

Data integrity

LiveTunnel Technologies Limited takes reasonable steps to ensure that all applicable personal information is accurate, complete and current.

Data security

LiveTunnel Technologies Limited is committed to protecting personal information against unauthorized use or disclosure.

LiveTunnel Technologies Limited takes precautions — including administrative, technical, and physical measures — to safeguard your personal information against loss, theft, and misuse, as well as unauthorized access, disclosure, alteration, and destruction

Onward transfer

LiveTunnel Technologies Limited does not transfer personal information provided by covered individuals to third parties unless those third parties promise to give the data the equivalent level of protection that LiveTunnel Technologies Limited provides.

Enforcement/Oversight

LiveTunnel Technologies Limited uses best commercial practices to obtain personal information by lawful and fair means.

LiveTunnel Technologies Limited complies with relevant privacy and data protection laws in the locations in which LiveTunnel Technologies Limited operates.

LiveTunnel Technologies Limited addresses complaints or disputes regarding personal information promptly and courteously.

Why we collect personal information

We collect your personal information because it helps us deliver a superior level of customer service. It enables us to give you convenient access to our products and services and focus on categories of greatest interest to you. In addition, your personal information helps us keep you posted on the latest product announcements, software updates, special offers, and events that you might like to hear about.

If you do not want LiveTunnel Technologies Limited to keep you up to date with LiveTunnel.com news, updates and the latest information on products and services click www.livetunnel.com and update your personal contact information and preferences.

What information we collect and how we may use it

There are a number of situations in which your personal information may help us give you better products. For example:

We may ask for your personal information when you’re discussing a service issue on the phone with an associate, downloading a software update, registering for a seminar, participating in an online survey, registering your products, or purchasing a product.
When you interact with LiveTunnel Technologies Limited, we may collect personal information relevant to the situation, such as your name, mailing address, phone number, email address, and contact preferences; your credit card information and information about the LiveTunnel Technologies Limited products you own, such as their serial numbers and date of purchase; and information relating to a support or service issue.
We also collect information for market research purposes — such as your occupation and where you use your computer — to gain a better understanding of our customers and thus provide more valuable service.
We collect information regarding customer activities on our websites www.livetunnel.com. This helps us to determine how best to provide useful information to customers and to understand which parts of our websites, products, and Internet services are of most interest to them.
We may use personal information to provide products that you have requested as well as for auditing, research, and analysis to improve LiveTunnel Technologies Limited products.
To help us provide superior service, your personal information may be shared with legal entities within the LiveTunnel Technologies Limited group globally who will take steps to safeguard it in accordance with LiveTunnel Technologies Limited privacy policy.
There are also times when it may be advantageous for LiveTunnel Technologies Limited to make certain personal information about you available to companies that LiveTunnel Technologies Limited has a strategic relationship with or that perform work for LiveTunnel Technologies Limited to provide products and services to you on our behalf. These companies may help us process information, extend credit, fulfill customer orders, deliver products to you, manage and enhance customer data, provide customer service, assess your interest in our products and services, or conduct customer research or satisfaction surveys. These companies are also obligated to protect your personal information in accordance with LiveTunnel Technologies Limited policies, except if we inform you otherwise at a pre-determined time. For example, when you download any software or application at www.livetunnel.com, you authorize LiveTunnel Technologies Limited and its carrier to exchange the information that you provide during the activation process to carry out service. If you are approved for service, your account will be governed by LiveTunnel Technologies Limited and its carrier’s respective privacy policies. Without such information being made available, it would be difficult for you to, receive customer service, provide us feedback to improve our products and services, or access certain services, offers, and content on the LiveTunnel Technologies Limited and/or www.livetunnel.com website.
We may also be required by law or litigation to disclose your personal information. We may also disclose information about you if we determine that for national security, law enforcement, or other issues of public importance, disclosure is necessary.

Cookies and other technologies

As is standard practice on many corporate websites, LiveTunnel Technologies Limited websites uses “cookies” and other technologies to help us understand which parts of our websites are the most popular, where our visitors are going, and how much time they spend there. We also use cookies and other technologies to make sure that our online advertising is bringing customers to our products and services. We use cookies and other technologies to study traffic patterns on our website, to make it even more rewarding as well as to study the effectiveness of our customer communications. And we use cookies to customize your experience and provide greater convenience each time you interact with us.
For example, knowing your first name lets us welcome you with a greeting the next time you visit the LiveTunnel Technologies Limited Store. Information such as your country and language — and if you’re an educator, your school — helps us provide a more useful experience. And your contact information, product serial numbers, and information about your computer helps us register your product/service, personalize , and set up your Internet service
If, however, you prefer not to enable cookies, please go to www.livetunnel.com which explains step by step how you can disable cookies. Please note that certain features of the Beamos Technologies Limited website will not be available once cookies are disabled.
As is true of most websites, we gather certain information automatically and store it in log files. This information includes Internet Protocol (IP) addresses, browser type, Internet Service Provider (ISP), referring/exit pages, operating system, date/time stamp, and clickstream data.

We use this information, which does not identify individual users, to analyze trends, to administer the site, to track users’ movements around the site and to gather demographic information about our user base as a whole. LiveTunnel Technologies Limited will not use the information collected to market directly to that person.

In some of our email messages we use a “click-through URL” linked to content on the LiveTunnel Technologies Limited website. When customers click one of these URLs, they pass through our web server before arriving at the destination web page. We track this click-through data to help us determine interest in particular topics and measure the effectiveness of our customer communications. If you prefer not to be tracked simply avoid clicking text or graphic links in the email.
In addition we use pixel tags — tiny graphic images — to tell us what parts of our website customers have visited or to measure the effectiveness of searches customers perform on our site.
Pixel tags also enable us to send email messages in a format customers can read. And they tell us whether emails have been opened to ensure that we’re sending only messages that are of interest to our customers. We store all of this information in a secure database located in Cupertino, California, in the United States.

Protect your personal information

The LiveTunnel Technologies Limited websites use Secure Sockets Layer (SSL) encryption on all web pages where personal information is required. To download or make purchases from the LiveTunnel Technologies Limited websites, you must use an SSL-enabled browser such as Safari, Netscape Navigator 3.0 or later, or Internet Explorer. Doing so protects the confidentiality of your personal and credit card information while it’s transmitted over the Internet.

You can help us by also taking precautions to protect your personal data when you are on the Internet. Change your passwords often using a combination of letters and numbers, and make sure you use a secure web browser like explorer or Safari.

Kids

LiveTunnel Technologies Limited recognizes that parents, guardians, or other adults often purchase our products for family use, including use by minors. We do not knowingly collect personal information from children under 13 for marketing purposes, but because some information is collected electronically, it can appear to be the personal information of the LiveTunnel Technologies Limited purchaser of the product, and will be treated as such by this privacy policy. If a child under 13 submits personal information to LiveTunnel Technologies Limited and we learn that that personal information is the information of a child under 13, we will attempt to delete the information as soon as possible.

Our companywide commitment to your privacy

LiveTunnel Technologies Limited takes your privacy very seriously. To make sure your personal information is secure, we communicate these guidelines to LiveTunnel Technologies Limited employees and strictly enforce privacy safeguards within the company. In addition, LiveTunnel Technologies Limited supports industry initiatives, such as TRUSTe, and advocates ethics with bias to its customers integrity and the credibility of our organization to preserve privacy rights on the Internet and in all aspects of electronic commerce.

International users

LiveTunnel Technologies Limited abides by the safe harbor framework set forth by the laws of The United Kingdom. Note that personal information regarding individuals who reside in the EU is jointly controlled by LiveTunnel Technologies Limited UK; Company Number: 07128025.
LiveTunnel Technologies Limited website has links to the sites of other companies. LiveTunnel Technologies Limited is not responsible for their privacy practices. We encourage you to learn about the privacy policies of those companies.

Privacy questions

If you have questions or concerns about LiveTunnel Technologies Limited Customer Privacy Policy or data processing, please use the appropriate email address to contact us. The LiveTunnel Technologies Limited Data Controller in your region will respond to your inquiry within 30 days.
support(at)livetunnel.com